Shipping Policy
At Famsalimited, we strive to provide a seamless and reliable shipping experience for all our customers.
- Free Shipping: We offer free standard shipping on all orders across the UK.
- Processing Time: All orders are processed within 1-2 business days. Once your order has been dispatched, you will receive a confirmation email with tracking details.
- Delivery Time: Standard delivery typically takes 3-5 business days, depending on your location.
- Express Shipping: If you need your order sooner, express shipping options are available at checkout for an additional fee.
- International Shipping: Currently, we only ship within the UK.
For any shipping inquiries, please contact us at info@famsalimited.co.uk.
Refund Policy
Your satisfaction is our priority at FamSali Limited. If you are not fully satisfied with your purchase, you can return it for a refund or exchange under the following conditions:
- Returns Window: You have 30 days from the date of receiving your order to request a return.
- Condition: Items must be returned in their original condition, unused, and in the original packaging.
- Refund Process: Once your return is received and inspected, we will notify you via email and process your refund to the original payment method within 5-7 business days.
- Return Shipping: Customers are responsible for return shipping costs unless the item was damaged or incorrect.
- Non-Returnable Items: Certain items, such as clearance products or items marked as “final sale,” are non-returnable.
To initiate a return or for more information, please email us at info@famsalimited.co.uk.